Frequently asked Questions – lemonswim

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Frequently asked Questions

Below you will find some frequently asked questions from our customers before purchasing the theme. If you have any further questions, please feel free to send them to us at: info@lemonswim.com, or via Whatsapp at +971 58 901 5810

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund or exchange. All return requests must be made within 14 days of the delivery date. Refund or exchange will be processed within 5 business days upon receipt of the returned package. We can only issue refunds to the original payment method and we do not refund any delivery charges. For France and Morocco, you can return your products directly to our warehouse in France and Morocco. You can contact us by email at info@lemonswim.com or by WhatsApp: +971 58 901 5810.

Unfortunately, we cannot make changes to your order once it has been sent. If you need to change your delivery address or cancel your order, please contact us as soon as possible at info@lemonswim.com, or via Whatsapp at +971 58 901 5810. We are happy to try to accommodate your request !

Please contact us by email at info@lemonswim.com or via WhatsApp: +971 58 901 5810, indicating the item you wish to exchange or return, and your order number.

The cost of delivery is indicated during the checkout process, depending on your country of delivery.

Currently we accept payments by credit card, and Paypal. For Morocco, we accept payment on delivery. You can contact us on WhatsApp at +971 58 901 5810. If you would like to arrange payment via another method, we are happy to try to accommodate your request! Please contact us directly at info@lemonswim.com to arrange this

Absolutely ! Lemon Swim is based in Dubai. Lemon Swim uses GeoTrust Secure Socket Layering (SSL) encryption technology, which ensures secure transmission of your personal information over the Internet. We do not store any credit card information and we do not share your personal information with third parties.
However, if you still have concerns about placing your order, please contact info@lemonswim.com and we will contact you regarding an alternative method of placing your order!

Standard delivery depending on the country: Europe: 2 to 4 business days. Morocco: 1 to 3 working days

Please contact us as soon as possible at info@lemonswim.com, or via Whatsapp at +971 58 901 5810.

Once your order has been shipped, we will send you an email containing a tracking number for Collissimo (only for orders within Europe). If you have not received this email, please email info@lemonswim.com or check your spam folder. If you have any questions, you can contact +971 58 901 5810.

No.

Please check your junk/spam emails. If you cannot find your order confirmation in your junk/spam emails, please contact us at info@lemonswim.com

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